FAQ

The following Frequently Asked Questions (FAQs) are effective from June 29, 2021 and shall be updated from time to time as needed.

Q: What is Deadstock App?

A: Deadstock App is the first buy/sell/trade platform app for sneakers, streetwear, and accessories that utilize next-generation technology to guarantee the authenticity of every item bought, sold, and traded. Launched in 2021, Deadstock’s mission is to build the world’s most trustworthy, secure, and technologically advanced platform for sneakerheads and streetwear fanatics. Deadstock App is bridging the gap between the primary and resale markets to connect the streetwear and sneakerhead community and offer you an optimized experience with our app. 

Q: Why choose Deadstock App?

A: We have identified industry problems in the platform and addressed them to optimize the user experience and create the highest level of authentication in the market. In response to existing industry problems, we have 1) utilized unparalleled AI-backed technology to maximize our authentication process; 2) increased the efficiency of shipping, processing, and traceability; and 3) created a one-stop shop for buying, selling, and trading within this particular market.

Deadstock App is also the first widely available sneaker and streetwear platform to offer all three options to buy, sell, and trade items. With the trade option, sneakerheads can now use shoes as currency to negotiate and trade with other collectors. You can view items on others’ Trade List, and from there you can both propose and receive trade offers using the app. You can even up the ante by negotiating with cash amounts to add value to your offer and lock in those kicks you’ve been eyeing.

Q: How does Deadstock App work?

A: Deadstock App is the first streetwear platform to utilize photos on a public blockchain ledger paired with NFC tags for the highest level of authenticity in the market. Registered users can utilize our platform to buy, sell, and trade items with the utmost security and guaranteed authenticity of all items.

Affiliates can list multiple items for sale that buyers can browse and purchase via Deadstock App. All resale items must be shipped to us for our in-house authenticators to verify their authenticity before they can be sold via our platform. Upon verification, we will then ship the items to the buyer. In the event that an item is found to be counterfeit or, in any way, not as described, we will notify the buyer and offer a full refund for the item.

Q: How does Deadstock App guarantee the authenticity of items bought and sold via their platform?

A: To fulfill our mission of creating the most trustworthy, secure, and technologically advanced platform for the sneakerhead and streetwear fanatic community, we’ve designed Deadstock App to be the first online streetwear platform to implement the use of high-level Blockchain technology with the goal of making our platform impenetrable and near-impossible to change, hack, or cheat. What enhances the security of the Blockchain system we use is the use of Near-Field Communication (NFC) technology that identifies and verifies each product to eliminate the possibility of passing counterfeit products. Each product bought, sold, and traded on Deadstock App is first thoroughly inspected in-house by our team of expert authenticators. Upon passing our authentication process, each product gets physically embedded with a unique NFC tag that users can scan with their mobile device to access each product’s Heat Facts™, or unique secured identity data, which is configured to automatically flow into the blockchain ledger where it is securely stored for the item’s lifetime (patent pending #63/203,260). With the use of this advanced technology, we have created what we believe is the highest level of authenticity in the market.

Q: How do I contact Deadstock App?

A: You can contact Deadstock’s Customer Service Department at (213) 788-4443 or by email at [email protected] and a representative will be in touch within 2-3 business days. Hours of operation for our Customer Service Department is Monday-Friday from 8:30AM-5PM PST. We are also available via Live Chat on weekends and outside of business hours. Although our goal is to respond and assist you within 24 hours, please note that response times may vary. We do our best to answer responses in the order that they are received. 

Q: What is a “Bid?

A: A “Bid” is a proposed purchase price you are indicating to the affiliate that you’re willing to buy an item for. When placing a bid, your bid will be posted along with other buyers’ bids on the item’s product page, ranging from highest to lowest. You can cancel or update your bid, as well as extend the duration of its expiry time (between the options of 1, 3, 5, 7, and 10 days), at any time until it has been accepted. By placing a bid, you are indicating your commitment to purchase the item for that price if your bid is accepted. Once your bid has been accepted, you are contractually bound to purchase the item from the affiliate for the agreed-upon price. 

Q: What is a “List Price”?

A: A “List Price” is the posted purchase price by the affiliate for an item. As an affiliate, you will receive active bids for your item from potential buyers. You can adjust your “List Price” and wait until someone’s bid reaches your List Price, or choose to sell to one of the active bid prices from a buyer before your List Price is met. 

Q: How do I purchase an item?

A: When browsing items for sale, there are two ways to purchase items you want. You can either place a “Bid” on the item or select “Buy Now”. Placing a bid on an item is an indication of your intent and commitment to buy it for a certain price indicated (your bid) if accepted, whereas buying now indicates your intent and commitment to buy the item at the affiliate “List Price”. If a purchaser uses the “Buy Now” function, the seller is obligated to sell the item to that buyer. 

When placing a bid, you can also select how many days your bid is good for until it expires. You may use the following options for the numbers of days that your bid will remain valid: 1, 3, 5, 7, and 10 days. An email notification will be sent to remind you when your bid is about to expire. From there, you can either renew your bid for the item or decide to let it go. If you have the highest bid for an item for sale that meets the affiliate’s List Price, the item will automatically sell to you.

If you purchase using the “Buy Now” feature, you are accepting the affiliate’s lowest “List Price” for the item, which then immediately prompts the purchase transaction once you select that option. You will then be prompted to enter your contact information, your payment information, and your delivery address and preferences. Follow all prompts to complete the purchase, and you should receive a confirmation email for your order shortly after completing the process.

Q: How does the trade feature work?

A: Deadstock is the first sneaker and streetwear platform to offer all three options to buy, sell, and trade items. With the trade option, users can now use items/cash as currency to negotiate and trade with other collectors. You can view items available for trade, and from there you can both propose and receive trade offers using the trade function on the app. You can even up the ante by negotiating with cash amounts to add value to your offer and lock in those items you’ve been eyeing.

Q: How do items rank within the platform?

A: Buyers can find, bid on, and purchase products from affiliates on our platform by browsing by product categories (e.g., sneakers, streetwear, and collectibles), as well as by searching for a specific query in the available search box function. Deadstock considers factors such as brand popularity (based on views for those brands), product popularity (based on views for those products), new lowest asks (products with the lowest asks recently listed), new highest bids (products with the highest bids recently listed) when presenting results on our Site’s and Services’ main web-pages and product category pages. Product popularity is the main factor considered by Deadstock when presenting results on our platform’s individual brand pages, as well as in response to specific search queries (based on views for those specific products). Users will also be presented with recommended products based on their clicks on the Site. 

Q: What payment methods can I use?

A: You can pay using all major credit cards via Stripe and Apple Pay. Currently, all prices are posted and payment is only accepted in USD.  

Q: Can I cancel a sale after my Bid gets accepted?

A: Affiliates can cancel an order within 24 hours of the item selling on the platform but will incur a $35 cancellation fee. Buyers can cancel an order within 1 hour of their purchase or until the seller confirms the sale, whichever comes first. Please note, multiple cancellations will result in a higher commission fee. We enforce this policy in order to ensure the integrity of our platform.

Q: How long does it take to receive my order?

A: The time it takes to receive your order depends on a few different factors. On our end, we aim to complete all orders within 7-12 business days, excluding weekends and holidays, although we strive to have most orders completed sooner. The shipping time also depends on how quickly an affiliate sends in their item to us for authentication, which usually takes 1-2 business days to complete unless any issues are found with the item that requires further inspection by our authenticators. Once your item has been authenticated, we will provide you with tracking information for your order.

For pre-authenticated items, we offer a same-day shipping option for orders that are placed by 12PM PST.

Q: Are returns or exchanges allowed?

A:  Because of the setup of Deadstock App users’ anonymity on our live platform, we are not able to offer returns or exchanges for any sales (except for issues listed in section 1A of the Refunds & Returns Policy.

As we guarantee only verified authentic products, we will honor a money-back guarantee for items that arrive and do not match the item’s description when purchased. Such items must be returned in the same condition as it was when shipped in order to qualify for the money-back guarantee. 

If you are a resident of any of our Available Countries outside of the U.S. (see below) and you would like to exercise your right of withdrawal, you can refer to our Terms and Conditions for more information. Please note, the withdrawal period begins the day after you received the item and expires after 7 days.

Q: Are there any fees associated with purchasing?

A: All buyers are charged a 3.0% processing fee.

Q: Will I be charged sales tax for my order?

A: Yes, all orders are subject to all applicable taxes (local, state, provincial, federal, and/or international) including sales tax, which may vary by state and country, and which change from time to time. Affiliates are responsible for paying and reporting any and all applicable taxes that may be due for any of their sales transactions. Buyers are responsible for paying any and all applicable taxes/duties that may be due for any purchase transactions.

Q: How much does shipping cost?

A: For items purchased by buyers, standard domestic shipping within the U.S. is $13.95. For items eligible for same-day shipping, the item’s total cost will be marked up between 5%-15% depending on the item, however, the cost of shipping will remain $13.95. For items being shipped to Canada, shipping will be $19.95. Please note –  additional charges may be incurred for shipping heavier items or multiple items.

For items sold by sellers, shipping of the sold item to one of our warehouse locations is covered by us and we will provide a prepaid and pre-addressed shipping label to send in the item(s).

Q: Is there a seller/commission fee for selling items on Deadstock App?

A: Yes, the seller fee is 9.5% of the sales transaction + 2.9% processing fee to transfer the funds to the seller’s preferred bank. The commission fee can increase to 15% and a maximum of 25% depending on the number of seller cancellations and verification issues. The commission fee will be deducted from the seller’s listing price.

Q: Do sellers pay for shipping?

A: Once a sale is confirmed, we will send the seller a prepaid and pre-addressed shipping label via email to send in their item to our closest warehouse location. Please be sure to use the provided label to ensure orders are fulfilled as quickly as possible and to avoid any delays.

Q: How quickly do sellers receive their payment?

A:  Once a seller’s item has been authenticated and verified for shipment to the buyer, their payment for the item will be paid out within 30 minutes after the product has been authenticated. Please note a 2.9% transfer fee will be applied to transfer the funds to the preferred bank account. 

Q: My item just sold. What do I do next?

A: First, confirm the order. Then receive a prepaid and pre-addressed shipping label via email to ship your item to our closest warehouse location. Each shipping label will have a tracking number associated with the order that can be used to track the whereabouts of the item(s).

Q: How do I ship an item(s) I’ve sold?

A: Once you’ve confirmed an order and received the prepaid/pre-addressed shipping label provided, you can then package and drop off the item for shipping at the courier listed on the shipping label within 3 business days of when the order was placed. Items must be shipped from a location within the same country/region referenced in your return address. For example, if your return address is located within the US, your package needs to come from the US and not from another country. Otherwise, we are not liable for any customs fees imposed or any loss of shipments. Orders for items that are not shipped within 3 business days of the order being placed will be cancelled.

Q: How do I package my item for shipping?

A: Follow the instructions below to properly package your item for shipment:

  • For sneaker items, place each shoebox inside of a cardboard box and use either packing paper or bubble wrap to further secure the item within. Please do not ship sneaker items in only a shoebox. For apparel and accessories, please use packing material sufficient to package the item(s) and secure as needed within. 
  • Use the prepaid shipping label provided for that specific order to label the shipment box. If you opt to not use the prepaid shipping label we provide, Deadstock will not be liable for any lost or damaged items. Please be sure to use the provided label to ensure orders are fulfilled as quickly as possible and to avoid any delays.
  • You must ship each individual order separately using the prepaid shipping label provided for that specific sale. Deadstock is not liable for any items that are included in a shipment box other than the item(s) that correspond to that particular shipping label.
  • Drop the package off with the courier listed on the prepaid shipping label within 3 business days of the order being placed. Deadstock is not liable for packages that are given to the courier via on-site pickup locations or third-party access points (e.g., Staples, CVS Pharmacy, UPS Access Point Drop-off Lockers, etc.), as other third-party mail ship service centers no longer update tracking while scanning packages. As such, please drop off packages at the courier’s designated location to ensure tracking can be updated properly and timely.
  • Once the package has been dropped off and scanned by the courier, mark the order as “Dropped Off” in the Deadstock App. Please be sure to ask for a copy of your drop-off receipt and hold onto it until your package has been scanned as received at one of our warehouse facilities.
  • Deadstock will not be liable for any lost or damaged items that do not leave the drop-off location according to the tracking number. In the event the tracking number on a prepaid shipping label indicates the package has not left the drop-off location within 72 hours, the corresponding order will automatically be cancelled, and you will be responsible for reaching out to the courier to retrieve the package. If you cannot retrieve the package from the courier, you must provide a drop-off receipt showing the original drop-off date to Deadstock for us to consider whether we will initiate a missing package investigation with the courier, which can take anywhere between 7-10 business days. Please note you may be required to sign and return an affidavit, among other requirements for the missing package investigation.

Q: Why do I need to ship my items to Deadstock?

A: We require all items to be shipped to one of our warehouse locations for our team to authenticate each product in-house. Upon verification, each product is assigned a unique NFC tag which can be scanned to access Deadstock’s Heat Facts™, immutable data about each product found on a Blockchain ledger, ensuring security for both buyers and sellers. Our authentication process is all done in-house and is meant to maintain the integrity of our platform and platform.

Q: How does Deadstock Storage work?

A: Deadstock Storage is ideal for sellers who want to resell items and/or free up some space at home by utilizing our storage facilities to store items. The eligibility of items for Deadstock Storage is determined at our sole discretion. For more information on how Deadstock Storage works, please contact our Business Development team at [email protected]

Q: How do I sell my stored items?

A: Once your items have been authenticated and verified, you are able to list them at any time by selecting the item in the Profile tab on the app and listing them for sale.

Q: How do I get my stored items back?

A: You can have your stored items shipped back to you by selecting the item(s) in the Profile tab on the app and choosing the “Ship” option. Please note you will be charged a shipping fee to your Deadstock account for shipping back any stored items. Duties for international shipping will not be covered by Deadstock. 

Q: What countries can I buy and sell items from? 

A: Our current list of Available Countries includes:

  • United States
  • Canada
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